Promoting a customer-focused culture always starts with recruiting the best talent. Service is what sets successful auto dealerships apart from their competitors. However, transitioning away from being a sales-focused organization can be challenging because all that matters is the bottom line for many businesses. Unfortunately, many salespeople are trained and even pressured to meet quotas and treat customers like human ATMs to achieve them. A better solution is hiring and training candidates to be customer-focused professionals that focus on the overall needs of your clients. Instead of viewing sales as one-and-done deals, a growing number of companies are increasing their market share through brand loyalty. Here are some more ways to build a customer-focused culture.
Interview Questions That Provide Real Insight About Candidates
How would you determine the number of tennis balls that would fit inside a giraffe? As odd as this question might seem at first, it (and others like it) is a popular technique. This question reveals your tolerance for novelty and how you go about problem-solving. Read More
What Makes an Auto Dealership a Great Place to Work
Are you looking for a career in the automotive industry? Want to know what makes a dealership a great place to work? Look no further! As an employee in the automotive industry, it is important to find a dealership that is not only successful and reputable, but also a great place to work. Read More
Our candidates have to meet our rigorous specifications, which include exceptional competency in their area of expertise, as well as adhering to our client’s ideal criteria. Only then do we rate them highly and present them to our clients.
• Former CarMax General Manager looking to get into a car dealership GM position
Finding and retaining great employees is vital to running a successful business. In order to help organizations in the Automotive industry stay competitive and up-to-date, we created a salary report to help employers in evaluating their pay rates while making some adjustments to improve both retention and hiring initiatives.